We value your satisfaction at EliteDrop, and we want to ensure a smooth return process for you. Our return policy is as follows:
Return Timeframe: You have up to 15 days from the date of your order to initiate a return. Please ensure that the item is unused, in its original packaging, and in the same condition as when you received it.
Damaged Product Returns: If you receive a damaged product, we offer a full refund. However, to facilitate the process, we kindly request that you provide photo or video proof of the damaged item. This helps us assess the issue accurately and resolve it swiftly.
Return Shipping Costs: Unless the return is due to our error or a defective product, the customer is responsible for the return shipping costs. We recommend using a reliable shipping method with tracking to ensure safe and timely delivery.
Refund Process: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to your original payment method.
We strive to provide excellent customer service and want to ensure your satisfaction with every purchase. If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our dedicated customer support team.
